Cancellation & Refund Policy

This policy outlines the terms under which Scanno handles subscription cancellations and refund requests. Please read this carefully before purchasing a subscription.

    Scanno provides a digital subscription service. Access to platform features is granted immediately upon successful payment. Please review your plan carefully before purchasing.

1. Subscription Cancellation

You may cancel your subscription at any time from your account settings or by contacting us.
Cancellation takes effect at the end of your current billing period. You will retain access until the period expires.
We do not charge any cancellation fees.

2. Refund Eligibility

Refunds may be considered under the following conditions:

Technical failure: If a verified technical issue on our end prevented you from accessing the platform for a significant portion of your subscription period, a pro-rata refund may be issued.
Duplicate payment: If you were charged more than once for the same subscription period, the duplicate amount will be fully refunded.
Refund window: Refund requests must be raised within 7 days of the payment date.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

You changed your mind after purchasing.
You did not use the platform during your subscription period.
Your account was suspended or terminated due to violation of our Terms and Conditions.
Requests made after 7 days from the payment date.
Partial months or unused days of an annual plan (unless a technical failure is confirmed).

4. How to Request a Refund

To request a refund, please contact us at:

Email: scannoapp@zohomail.in
Include your registered email address, payment date, and reason for the refund request.

We will review your request and respond within 3–5 business days. Approved refunds will be processed to your original payment method within 5–7 business days.

5. Chargebacks

If you initiate a chargeback with your bank or card provider without contacting us first, your account may be permanently suspended. We encourage you to reach out to us directly — we are happy to resolve issues fairly.

6. Changes to This Policy

We reserve the right to update this Refund Policy. Changes will be communicated via email to registered users.